A functional administrator may encounter an error when using Open content on a new answer of a selection question in xential|studio. The issue typically occurs for one specific user, while other functional administrators are not affected. This article describes the error, the cause and the solution.


Symptoms

When using Open content on a new answer of a selection question, the following error appears:

"org.eclipse.swt.SWTException: Failed to execute runnable (org.eclipse.swt.SWTException: Failed to create Ole Client. result = -2147417848)"


Cause

The exact cause cannot be determined with certainty. It is a user-specific issue that is presumably caused by a combination of the local Microsoft Office installation and Java.


Step-by-step guide

1
Close xential|studio and all Word documents.
2
Delete the local Windows profile of the affected user.
3
Have the user log in again so that a new profile is created. Java is automatically reinstalled as part of this process.
4
Start xential|studio and verify that the issue has been resolved.


Result

After creating a new profile, Open content works correctly again and the error message no longer appears.